Do you have a physical store where we can see the articles?
No, our store is only Online ..
How do I know what the shipping costs are?
To obtain the shipping costs for the desired product (s), add the same product to the shopping cart and indicate the country and postal code of the delivery location and you will get exactly the value of the shipping costs.
Do you deliver products in Spain, France, Luxembourg and England?
Yes, we deliver to almost all European countries and also Angola and Brazil.
Do you have and send paper catalogs?
No, the only catalog we have available is the one found at www.soarcondicionado.com
Prices already have VAT?
Yes, all prices shown already have VAT.
What are the forms of payment?
By Bank transfer
How are deliveries processed?
Equipment is transported by one of our logistics partners to your home. Our logistics partners receive instructions from www.soarcondicionado.com to contact you before the goods are delivered to arrange the day and time of delivery that is most suitable for you. Therefore, it is important that you provide us with a valid phone number when ordering.
When the order leaves our warehouse and is delivered to our logistic partner, you will receive an email with this information.
On your website, next to the images of the products you sell appear decorative items. Are they included in the price?
No. These items are only decorative and have only this function.
If you make purchases in quantities greater than ten units, are the sizes different from those indicated?
Yes, just tell us the delivery location, the product reference and the quantity you want.
I don't have credit cards, can I pay with ATM?
Yes, you can pay for your purchases with ATM at any ATM or even through Homebanking.
Can I choose a delivery address other than the invoice?
Yes, you can choose a different delivery address from the invoice without any problem. In the purchasing process, first one page appears for the invoice data and then another for the shipping data.
Is it safe to buy in Only air conditioning ?
Yes, only air conditioning. It processes payments through a partner specialized in electronic payment. Soarcondicionado.com does not have, at any time, access to your payment details, but a simple confirmation of payment. Only air conditioning has SSL certification given to secure e-commerce sites.
Can I pay on demand?
No.
Is it possible to cancel an order?
Yes, if the order has not yet entered the packaging and shipping process. You can request the cancellation through the Contact form or by calling Customer Service: 253 192 375.
What happens if any items in my order arrive damaged?
We will replace them as soon as possible and at no cost to you. To resolve this issue use the Contact Form or call Customer Service:253 192 375.
What should I do if I receive an item other than the one I ordered?
We will exchange it for the correct item as soon as possible and at no cost to you. To resolve this issue use the contact form or call Customer Service: 253 192 375.
Can I return a product if I regret the purchase?
Yes. You can return your purchases within 14 days of receipt. If you choose to receive a refund, the refund will be made within 30 days of receiving the product by Air Conditioning Only.
To make a return send the items to be returned in the same conditions as you received them. For more information see Returns.
How can I correct data or consult questions in my order?
For questions, changes and tracking of your order, you can contact us by e-mail so.arcondicionados@hotmail.com or by phone to 253 192 375.
How do I know if you received my order?
After choosing your items and entering your mandatory personal data, by clicking Buy, you will immediately receive an e-mail confirming the correct reception of your order.
In which countries can I buy online?
The online purchase in Only air conditioning can be made in Andorra, Austria, Belgium, Denmark, Slovakia, Slovenia, Spain, Finland, France, Gibraltar, Netherlands, Hungary, Ireland, Italy, Luxembourg, Monaco, Norway, Poland, Portugal, Mainland and Island, United Kingdom, Czech Republic, Sweden and Switzerland.
For deliveries to other countries not listed above, please contact us for more information.
In how many languages can you navigate in Air Conditioning Only ?
On the site Only air conditioning can navigate in: Portuguese and English.
Will I receive the same product I see in the picture ?
The pictures are made with quality in order to reproduce in detail each one of the products. You can find differences in the products where the raw material itself and its manufacturing process influence the final result.
What is the Privacy and Security Policy of the online store Only air conditioning ?
You have all the information in Privacy and Security.
Do I have to register in order to buy?
Yes, it is necessary to register. Once you have registered, you can buy and modify your personal data whenever you need to.
How can I find a particular item ?
You can use the search engine on the right side to find the desired item.
How do I add an item to the cart?
After choosing the item, its colour (if applicable), size (if applicable) and quantity, you should press the "Buy" button to make the item part of your order.
How do you buy it?
Browse through the categories or use the search to add products to your cart and then click "Buy". Check that the list of products in the cart is correct and click on "make payment". Confirm delivery and billing addresses and choose the desired payment method. Print and save the order confirmation page.
What are the delivery times?
The estimated delivery time is shown next to each product.
What is the shipping cost?
To find out the shipping cost of your order, add the desired product to the shopping cart.
What are the customer service contacts?
The Customer Service is available from 9:00 a.m. to 5:00 p.m., Monday to Friday, through the number - 253 192 375 or the e-mail so.arcondicionados@hotmail.com.
Can I buy on credit?
Yes. By selecting this option at the end of the purchase, you will be contacted by the credit company that is referenced on the site.
Is VAT included in the final price?
Yes, in all prices is included the VAT rate of 23% or 13% depending on the product. Shipping costs are not included.
Can I pick up the order in the Only air conditioning ?
Yes, we deliver orders to addresses other than the address of purchase. You can receive your order wherever you want: at your home, at work, at the holiday home, at a friend's house or you can go to our facilities to pick up your purchases? The choice is yours!
How do I know where my order is?
Whenever the goods are shipped through the TORRESTIR carrier, a tracking code will be provided to the customer in order to track the delivery of the order through the carrier's website.
What happens if I am not at home at the time of delivery of the order?
You will be informed of the expected delivery date of your order. You must indicate a delivery address where someone is always present between 9am and 6pm, just like at work. If the delivery does not take place, you will be informed of the date and time the carrier was present. There will be a further attempt at delivery the next working day.
Can I check the condition of the goods at the time of delivery?
We recommend that all orders delivered should be checked and controlled, and that the customer should make any notes on the condition of the product in the carrier's delivery note in case of partial or total deterioration.
Without the appropriate notes from the customer, the order can not be challenged later with only air conditioning .
The status of the product is considered to be checked once the delivery note has been signed.
If the product is damaged, please photograph it and send us the photo to the e-mail: so.arcondicionados@hotmail.com within 24 hours so that we can activate the transport insurance.
Do I receive a purchase invoice?
Yes, the invoice always accompanies the order.
What happens if I receive the product in bad condition?
Only air conditioning is responsible for return and reshipment costs if the order was damaged during transport. In this situation the exchange will have to be made for the same item. If you want to exchange for a different item, the return and reshipment charges will be the responsibility of the customer.
Thanks for your visit and good shopping!
